Salesforce Community Cloud
Community Cloud makes it easy to make these experiences, engage customers, and empower partners.Community Cloud may be a social platform from Salesforce.com that’s designed to attach and facilitate communication among an organization’s employees, partners and customers. It provides them the records and data they have to accomplish their work efficiently.By streamlining our key business operations and increasing them across departments and offices, everyone who is a component of our business ecosystem can execute his or her add real time, support customers more effectively, and close the deals faster.Salesforce Cloud Community is very flexible for any business demand and use case. we will leverage our CRM data by directly connecting with our community or any third-party system.Overall, the web community software gives our company the power to create customized and branded communities for a streamlined business processes and seamless enterprise collaboration.
Salesforce Community Cloud employs Salesforce’s Chatter social CRM platform for chat and screensharing, allowing users to exchange data and pictures in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for patrons to seek out information and communicate with other customers.
Data from our community lives in our Salesforce org, and data living in our Salesforce org will be shared externally through our community. our admin controls both data visibility with the surface world and which audience can access what—just like we do with our internal Salesforce org. In short, a digital experience built using Community Cloud provides a window into our Salesforce world.Customize our Community Cloud for an answer built to satisfy the precise needs of our users. Simple integrations make it easy to make branded, personalized digital experiences that leverage data from any system, anywhere. Help customers to assist themselves with Knowledge articles and support when and .
where they have it Connect the proper people at the proper time with Chatter collaboration tools and groups that allow teams to share news, files and records.
Salesforce Community Cloud Benefits:-
- Community Creation :- It enables to customize the answer matching our brand for our online community experience.
- Community Experience :- Automatic recommendations consistent with individual needs, behaviors, and interests connect groups, content, and experts for deeper community participation.
- Rich, Self-Service Experience for Customers :- Community Cloud gives an summary of our agents on who’s more active and that they also can endorse one another supported expertise and skills.
- Accelerate Sales Channels for Partners :- It streamlines sharing of records, leads and contacts, integrating with third-party systems, and avoiding channel conflicts.
- Drive Employee Productivity and Engagement :- Teams are often grouped consistent with events, campaigns, or projects to access relevant information with structure.
- Salesforce Community Cloud Features :- By syncing files into a centralized location, our employees can easily access the proper files they have during a context that’s embedded with our core business processes.